Reaching Out, Making the Connection.

We know that reaching out for help can be the most difficult task of all. That's why we want to make sure that whatever your needs, you can make the connections with Cape Counseling. The Access Center is the overlapping central point of entry for services provided by Cape Counseling or other appropriate services provided in the Cape May area. One phone call is all it takes. The scope of services includes:

24 hour hot line coverage
Clinical assessment, referral and linkage
Consultation, training and technical assistance to other clinical staff
Referral to appropriate outpatient programs, and community services.
Referral to inpatient care if necessary.
Telephone screening.

Client Complaints

CLIENT COMPLAINTS, SAFETY & QUALITY OF CARE ISSUES

Cape Counseling Services is committed to providing the highest degree of professional services for all clients. However, there are times when questions related to your care/treatment, clinician, service delivery, denial or termination of services might be cause for review by CCS Management Ombudsperson. Any client who has received services at CCS, parent or guardian, or client designee, shall have the right to seek review. Cape Counseling Services' goal in the review process is to be responsive in a timely fashion and resolve the complaint in the best interests of the client(s).

Complaints, Safety & Quality of Care concerns specific to care or environment practices, etc. should be discussed directly with your clinician or the manager of the program where you receive services.

If you are not satisfied with the response from the Clinician or Manager, you may forward a written complaint on the "Client Complaint and Safety Concern form" to the agency Ombudsperson, Kathy Reeves at 1129 Route 9 South, Suite 1, Cape May Court House, NJ 08210 or call at (609) 465-4066 ext 6119. The Ombudsperson will review the complaint and respond within 5 working days.

If you are not satisfied with the Ombudspersons response, you may request a review and response from the CEO, who will respond within 5 days with a written report.

Additional Advocacy Services that are available are:

Pat Devaney Cape May County Mental Health Administrator Cape May County Mental Health Board #4 Moore Road, DN 907, Cape May Court House, NJ 08210 Tel: (609) 465-1055Â Fax: (609) 465 2012	New Jersey Division of Protection and Advocacy 210 South Broad Street, Tel: 1-800-922-7233 & (609) 292-9742 3rd Floor Trenton, NJ 08608

New Jersey Division of Mental Health Services (DMHS) Southern Regional Office Ancora Psychiatric Hospital Evergreen Hall, 301 Spring Garden Road Ancora, NJ 08037 Tel: (609) 567-7352 & 1-800-382-6717	Division of Youth and Family Services (DYFS) Child Abuse/Neglect Hotline (24 hours a day) 1-877-652-2873 DYFS Division Action Line 1-800-331 DYFS (M-F 9am-5pm)
Adult Protective Services Public Awareness, Information, Assistance and Outreach Unit 1-800-792-8820 Cape May County Board of Social Services 4005 Route 9 South Rio Grande, NJ 08242 609-886-6200 ext 358 After hours contract local police or 911	The Joint Commission Office of Quality Monitoring 1 Renaissance Blvd Oakbrook Terrace, Ill, 60181 1-800-994-6610 complaint@jointcommission.org

Clients not interested in filing a complaint but still wanting to express a concern or make a recommendation regarding care/services, are welcome to call the CEO directly at 465-4066 ext 6101.

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